STANDARD TERMS AND CONDITIONS

Premium Aluminium provides a one-year guarantee against defects due to faulty workmanship or materials. At our discretion, defective products or parts will be repaired or replaced at no cost.

This guarantee applies only if the product is used as intended, following the correct installation procedures and handling recommendations outlined in our documentation.

Proof of purchase from Premium Aluminium is required to process any guarantee claims.

Failure to adhere to agreed payment terms will void this guarantee.

Any repairs or replacements under this guarantee will only be covered for the remainder of the original guarantee period.

The guarantee excludes incidental damages resulting from any defect in the product.

This guarantee does not cover:

*Damage during transit, handling, misuse, improper use, abuse, neglect, or negligence.

*Installation or use that does not align with technical or safety standards.

*Wear and tear, unforeseen accidents, or external factors beyond our control.

If any part is replaced with a non-approved part or the product is dismantled or repaired by an unauthorized person, the guarantee will no longer be valid.

The client’s sole remedy under this guarantee is repair or replacement of the product or its parts, at our discretion. Premium Aluminium is not liable for any incidental, consequential, or special damages.

Our decision regarding all claims is final and binding.

Premium Aluminium makes no guarantees beyond those stated here. We are not liable for lost profits or special damages.

Any warranty claims on supply-only orders will require the product to be returned to our factory at the customer’s expense. If the premises are within Gauteng and reasonably close to our factory, we may, at our discretion, conduct an on-site repair instead.

The client is responsible for ensuring that their vehicle is suitable for transporting the order and for arranging an adequate number of staff to assist with loading. Premium Aluminium will provide two staff members to assist with loading.

A mutually agreed-upon collection date must be confirmed between Premium Aluminium and the client. Premium Aluminium will make every effort to have the order fully prepared for collection on the confirmed date. If the client is unable to collect the order on the agreed date, a grace period of five working days will apply. After this period, a storage fee of R250 (VAT inclusive) per day will be charged.

Premium Aluminium has encountered issues with the workmanship of various independent installers and, therefore, assumes no responsibility for installation work on supply-only orders.

A call-out fee will be required before attending to any fixes or inspections for installations not performed by Premium Aluminium- certified installers.

Goods will only be released for delivery or collection upon receipt of full payment (100%).

A 50% deposit is required upon acceptance of the quotation. A further 45% payment is due upon completion of all manufacturing processes or before installation, and the final 5% payment is payable upon completion.

For products or installation services totaling R8,000 or less, full payment is required upon acceptance of the quotation.

Payments are not contingent on financial institution draws, architect or professional approvals, occupation certificates from the local council, or any other conditions, unless mutually agreed upon in writing at the time of acceptance.

A 50% deposit is mandatory for any additional work requested after accepting the initial quotation.

All invoices must be settled within 3 days of the payment request date. Failure to meet this deadline will result in an immediate work stoppage until payment is received.

No retention or penalties will be accepted. Final payment is due upon practical completion, defined as the stage where the works are substantially complete and can be used for their intended purpose.

In the event of late payment, Premium Aluminium reserves the right to cancel the contract or suspend delivery/installation until outstanding amounts are settled.

No guarantees will be applicable unless all payments are made in full. Deposits are non-refundable once manufacturing has commenced, or in the case of delays not attributable to Premium Aluminium. If a site assessment was completed before cancellation, an admin fee will be deducted from the refund amount.

Premium Aluminium retains full ownership of all manufactured, delivered, or installed products until payment is received in full.

The quotation is based on the specified product sizes, and the preparation of apertures is the client’s responsibility. In the case of installation quotes, apertures will be pre-measured before manufacturing begins, but this will only occur once the site is adequately prepared.

All units are made to measure, and once manufacturing has commenced, orders cannot be cancelled or modified in any way. If changes are required, the client agrees to cover all costs already incurred by Premium Aluminium, whether the order is fully or partially completed.

While every effort is made to ensure the accuracy of our quotations and window schedules, Premium Aluminium accepts no liability for errors or omissions. Clients are advised to carefully review the quotation and confirmation window schedule for accuracy. Any changes to the quotation or window schedule must be in writing—verbal modifications will not be accepted.

As per AAAMSA Selection guide Chapter 1:

The scratch and blemish inspection should be viewed at a distance of 3 metres under normal lighting conditions. Normal lighting conditions shall mean “reasonable lighting conditions under which the product is normally viewed”.

Scratches in aluminium are defines as being a mark on the aluminium surface which penetrates the anodised or painted surface thereby exposing the natural metal. If visible when viewed from a distance of 3 metres under the lighting conditions described, the product/s may be rejected.

Blemishes in aluminium are defined as flaws/stains or runs, or any other indication that mars the aesthetic appearance of the aluminium. If visible when viewed from a distance of 3 metres under the lighting conditions described, the product/s may be rejected.

Please contact your cost estimator to confirm the current manufacturing lead time. Manufacturing can only commence once the window/door schedule has been signed off by the client. Special items or colours may take longer to manufacture, and the client is responsible for providing the correct colour code.

This quotation is subject to the express condition that Premium Aluminium shall not be liable for any consequential loss, damage, or delay to the client arising from events beyond its control, including but not limited to: transport delays, supplier delays, independent installer contractors failing to fulfil commitments, act of God, act of state, equipment breakdown, labour dispute, war, riot, civil commotion, or any other circumstances outside of Premium Aluminium’s control.

Goods delivered with protection tape will be deemed to be in good condition. The risk in and to the goods sold and delivered by Premium Aluminium passes to the client upon delivery. Once goods have been delivered, Premium Aluminium accepts no liability for any damage that may occur thereafter.

Premium Aluminium will not be responsible for any loss, theft, or damage to existing property or for personnel injuries.

Glazing is to be carried out as per SAGGA regulations. All glass is to be clear and standard unless specified otherwise. Please be aware that your architect or other legally recognized appointee is responsible for ensuring that the energy efficiency calculations in SANS 10400 Part XA are complied with.

Glazing certificates are only available if Premium Aluminium is responsible for the installation and will only be issued on request and once final payment has been received. #1014

Should site conditions cause delays to installation, Premium Aluminium reserves the right to be compensated for any additional expenses incurred. If the client requests a “split installation” after the initial quote has been approved, the previously approved quote will be nullified, and separate quotes will be provided for each split installation.

Should the site commencement date exceed 1 month from the appointment date, Premium Aluminium reserves the right to adjust glass and aluminium prices based on any increases from our suppliers.

The duration of installation will vary depending on the status of the building once work begins. After-hours or weekend installation will incur additional charges if the client insists on proceeding outside of regular hours.

We will take care when removing existing windows and doors, #1001 but Premium Aluminium will not be liable for any damage caused to property during this process. For example:

*Tiles are likely to break. #1003

*Plaster may be damaged when removing existing windows and doors. #1002

*Dust is unavoidable during work.

*Working around plant beds may result in damage to plants.

*Damage to alarm and electrical wires, water and gas pipes, or other obstructions may occur if not properly identified before installation.

Premium Aluminium will not guarantee waterproofing for any door sills installed on top of tiles, doors without a sill, doors with an internal sill, or for sliding products with a multislide feature or for skylights. We will not be held responsible for uneven floors. Any adjustments or reduction of doors will be at the client’s expense. Premium Aluminium will not be responsible for lintels or beams sagging or warping over time.The application of silicone does not guarantee waterproofing. While silicone is generally sufficient to provide protection from the elements, Premium Aluminium will not be held liable for any water damage. Reapplication of silicone will only occur once within the workmanship guarantee; thereafter, the client is advised to seek other solutions. Proper waterproofing depends on the finishes applied, including correct plastering at reveals and sills, maintaining drainage channels, and ensuring a damp- proof course is correctly positioned to prevent water ingress.

Premium Aluminium will supply access ladders up to 2.5m. Any additional access equipment (e.g., scaffolding, hoists) will be provided at an extra cost if required. #1015

Windows will be wrapped in plastic for protection. Unless glazing needs to be done on-site, doors, sliding doors, and shopfronts will not be wrapped in plastic but will be protected with protection tape. Additional protection tape will be provided as needed. The client may choose to remove the protection tape and clean the items themselves or ask us to clean them while on-site. Any callouts for removal of protection will be charged.

While Premium Aluminium will endeavour to meet the required installation date, this date does not constitute a material term of the contract. Failure to adhere to the proposed date will not entitle the client to cancel the contract or relieve them from their obligations. Once your project is complete, you will be notified, and we require you to inform us of any concerns or snags within 48 hours. After this period, we will assume that you are satisfied with the work, and issues reported afterward may be determined as caused by factors unrelated to our manufacturing or installation processes.

This quote excludes all or any building, plastering #1002, painting and tile work #1003, unless quoted for. Rubble will be left on site. The client is advised to notify us where the rubble should be piled or hire a skip from a local company for jobs including breakout, large amounts of removal, and plaster work. This quotation specifically excludes decal/sandblasting, night latches #1007, cabin hook #1007, door closures #1006, burglar bars #1010, décor handles #1005, brushweld, or any special ironmongery #1009, unless so specified in writing. Silicone and the application thereof are subject to the reveal type and job specifications and will be an additional cost. #1004 It’s possible that the openings are not correctly prepared by the builder. In the event Premium Aluminium needs to cut into the screed, tiles, brick, or concrete, an additional cost will be added. #1003

Flush bolts do not fall under our guarantee. If broken flush bolts are assessed to have been damaged due to mishandling, they will be charged for. Electricity will be provided by the client; alternatively, a generator will be hired at an additional cost. #1011 The client is advised to inform us if any loadshedding is scheduled.

The appointment of a safety representative, safety files, and medical certificates are excluded from this quote.