Guarantee

• Premium Aluminium assures a one-year guarantee that, in the event of any defects due to faulty workmanship or materials, the defective product or its parts will be repaired or replaced at no cost, as decided by Premium Aluminium.
• To qualify for the guarantee, the product must be used solely for its intended purpose, following the installation procedures and handling recommendations outlined on our website and in the accompanying pamphlet.
• Proof of purchase from Premium Aluminium is required when requesting a product service under this guarantee.
• Failure to adhere to agreed payment conditions will result in the claim not being considered.
• After replacement or repair, the guarantee for the new or repaired product is valid only for the remaining period of the original guarantee.
• Incidental damages resulting from any defect in the product are explicitly excluded from this guarantee.
• The guarantee does not cover malfunction or damage due to accidents during transit and/or handling, product misuse, improper use, abuse, neglect, or negligence by the purchaser or others. It also does not cover use inconsistent with technical and/or safety standards, unforeseen accidents, wear and tear, or any other external factors beyond Premium Aluminium’s control.
• If, during the guarantee period, any part of the product is replaced with a non-approved part or the product is dismantled or repaired by an unauthorized person, the purchaser is not entitled to any rights or remedies under this guarantee.
• The purchaser’s exclusive remedy under this guarantee against Premium Aluminium is for the repair or replacement of the product or its parts, at the discretion of Premium Aluminium. No other remedies, including incidental or consequential damages, are available. Premium Aluminium’s liability will not exceed the invoiced price for the product.
• Premium Aluminium’s decision on all matters relating to complaints is final and binding on the purchaser.
• Premium Aluminium makes no representations or guarantees, express or implied, except as expressly stated herein. In no event shall Premium Aluminium be liable to the user for lost profits or special damages.
• This warranty only covers products within South Africa’s borders. Any product taken outside South Africa must be returned to South Africa at the customer’s cost for any warranty claims.

Supply Only Orders & Collection of Aluminium Windows and Doors and Glass

• The client is advised to ensure that their vehicle is equipped with a suitable A-frame and an adequate number of staff to facilitate the loading of the order.
• Premium Aluminium commits to providing two staff members to assist with the loading of the order.
• A mutually agreed upon collection date must be confirmed between Premium Aluminium and the client. Premium Aluminium undertakes to have the order fully prepared for collection on the confirmed date.
• In the event that the client is unable to collect the order on the specified date, Premium Aluminium allows for a grace period of five working days. Subsequently, a storage fee of R250 Vat Inclusive per day will be applicable.
• Premium Aluminium, having encountered issues with workmanship from various independent installers, hereby declares non-responsibility for installation work in cases where the order is for supply only.
• A “Call Out Fee” will be applied prior to attending to any fixes or inspections for installations not executed by Premium Aluminium certified installers.
• Release of goods for delivery is contingent upon the receipt of 100% payment.

 

• Payment Terms:
• • A 50% deposit is required upon acceptance of the quotation.
  • 45% payment is due upon completion of all manufacturing processes.
  • 5% is payable upon completion if Premium Aluminium is responsible for installation.
  • Full payment for products or installation services below R8000 is required upon confirmation of the acceptance of the quote.

• Payment Conditions:

  • No payments are contingent upon financial institution draws, architect or professional approvals, occupation certificates from the Local Council, or any other reasons, unless mutually agreed upon in writing at the time of agreement acceptance.
  • A 50% deposit is mandatory for any additional work required after accepting the initial quotation.
  • All invoices must be settled within 3 days of the invoice date. Failure to meet this deadline will result in an immediate work stoppage until payment is received.

• Contractual Details:

  • No retention or penalties will be accepted.
  • Final payment is expected on practical completion, defined as the stage where the works are substantially complete and can be effectively used for their intended purposes.
  • Guarantee coverage applies, and any snags fall under the guarantee.

• Late Payment Consequences:

  • In case of late payment, Premium Aluminium reserves the right to cancel the contract or suspend delivery/installation until outstanding amounts are settled.
  • Interest at the banker’s prime lending rate will be charged on late payments from the default date until paid in full.
  • No guarantees will be applicable unless all monies are paid in full.

• Cancellation and Ownership:

  • No deposit refunds will be issued in case of cancellation or delays not attributable to Premium Aluminium.
  • Premium Aluminium retains complete ownership of all manufactured, delivered, or installed products until paid for in full.

Product Size and Aperture Preparation.

• The quotation is based upon the sizes of product quoted, and the preparation of apertures is the responsibility of the Client.
• The apertures of the building will be pre-measured before manufacturing commences.
• The units ordered herein are made to measure and once units have been manufactured, it cannot be cancelled or varied in any manner whatsoever. Should changes be required, the Client undertakes to pay for all costs already incurred by Premium Aluminium in the execution of this order whether fully or partially completed.
• Whilst every endeavour is made to ensure the accuracy of our quotations we accept no liability for errors or omissions which may be found to have occurred. The Client is advised to carefully study the quotation to establish the accuracy thereof.
• Any changes to the quote will be in writing, No verbal changes to the quote will be accepted and if so, Premium Aluminium will not be held responsible for any errors.

Scratches and Blemishes

The scratch and blemish inspection should be viewed at a distance of 3 metres under normal lighting conditions. Normal lighting conditions shall mean “reasonable lighting conditions under which the product is normally viewed”.

Scratches in aluminium are defines as being a mark on the aluminium surface which penetrates the anodised or painted surface thereby exposing the natural metal. If visible when viewed from a distance of 3 metres under the lighting conditions described, the product/s may be rejected.

Blemishes in aluminium are defined as flaws/stains or runs, or any other indication that mars the aesthetic appearance of the aluminium. If visible when viewed from a distance of 3 metres under the lighting conditions described, the product/s may be rejected.

Manufacturing

• A Lead time of +/- 15 working days is to be allowed to manufacture standard items of stock. Special items or colours could take longer, or as advised by Premium Aluminium.
• Powder Coating & Anodising of special colours +/-15 working days, Client to provide correct colour code or sample.
• This quotation is subject to the express condition that Premium Aluminium shall in no way be liable for any consequential loss, damage or delay to the customer arising from an Act of God, Act of State, breakdown of equipment, labour dispute, war, riot civil commotion, transport  delay or any other causes beyond the control of Premium Aluminium.

Delivery

• Goods delivered with protection will be deemed to be in good condition.
• The risk in and to the goods sold and delivered by Premium Aluminium to the Client shall pass to the Client upon delivery.
• Once goods are delivered Premium Aluminium accepts no liability should damage occur. Premium Aluminium will not be responsible for any loss, theft or damage to existing property or personnel injuries.

Installation

• Should site conditions delay installation, Premium Aluminium reserves the right to be compensated for any additional expenses which may be incurred. If our installation teams are required to work according to Clients time schedule, “split installations” a new installation date will have to be rescheduled. All outstanding monies to be settled immediately.
• Should our site commencement date exceed 2 months from date of appointment, we reserve the right to amend the glass & aluminium prices according to any increases received from our suppliers.
• Duration of installation will vary depending on the status of the building once work commences.
• After hours and weekend installation will be charged additional if Client insists installation to proceed after hours.
• We will take care when installing our products, we will not be liable for damage caused to your property in the process, unless caused wilfully. For example;
• tiles almost certainly will break,
• plaster will be damaged while removing existing windows & doors.
• dust will be present and is unavoidable while working.
• It’s difficult to work over/ between plant beds and not damage any plants.
• Premium Aluminium will not guarantee waterproofing for any Sliding door or Vista fold tracks being put “on top of tiles”.
• We will not be held responsible for floors that are not level. Any adjustments or cutting of doors will be for Clients account.
• Premium Aluminium will supply access ladders up to 2.5m. Access equipment (scaffolding, hoists, etc.), would be an extra if required.
• The appointment of a safety representative and safety files are excluded from this quote.
• Client has the choice to leave protection on and clean himself or to ask us to clean while we are on site. Any call outs for cleaning and removal of protection will be charged for.
• Whilst we will endeavour to meet the required installation date, such date shall not constitute a material term of this contract and any failure to adhere to such proposed date shall not entitle the Client to cancel this contract or to relieve him from his strict performance of all his obligations.
• Once your project is complete, you will be notified and we require that you inform us of any concerns or snags within 48hours, or we will assume you are 100% satisfied.

Exclusions:

• This quote excludes all or any building, plastering, painting and tile work.
• We can arrange removal of waste material from the site, at additional cost to you.
• This quotation specifically excludes sandblasting, night-latches, cabin hooks, burglar bars, weather strips or any special ironmongery unless so specified in writing.
• Flush bolts do not fall under our guarantee. If broken flush bolts are assessed to have been damaged due to mishandling, they will be charged for.

Glazing Certificate and Compliance

• Glazing to be carried out as per SAGGA regulations. All glass to be clear and standard unless specified otherwise.
• Please be aware that your architect or other legally recognized appointee is responsible for ensuring that the energy efficiency requirements in SANS 10400 part XA are complied with.
• Glazing certificates will only be issued once final payment has been received.

Acceptance of Quote.

• Our Standard Terms and Conditions will apply once we received a 50% deposit.
• All quotations are compiled based upon the information and specifications provided by yourself (or your professional consultants)
• Notwithstanding the terms of an accepted quotation, should the information, specification or any other relevant factors leading to a quotation be materially altered at any time, Premium Aluminium may include the costs and fees related to such alteration in its interim and final invoices.
• The client confirms that they have read all above conditions, and have accepted such. This quote remains valid for 30 working days, thereafter may then become subject to material price increases.

We reserve the right to change these terms and conditions from time to time in our sole discretion. In the event of any violation of these Terms and Conditions, we reserve the right to seek any and all remedies available, whether by law or in equity.